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Front Desk Coordinator

Position Description   
Title: Front Desk Coordinator

Department: Administration

Reports To: Executive Assistant

    □ Exempt □Non-Exempt

Primary Function:

Serve as the individual monitoring the point of entrance and exit of the Club, as well as maintaining front desk administrative responsibilities as detailed below. This individual is stationed at the Front Desk and signs in members and visitors to the site daily. The position requires the individual to monitor everyone coming into the building and the corridors for the safety of our members.

1) Distribute paperwork for memberships, program, volunteers, employment, etc. 
2) Process and enter membership data into the Vision Computer Tracking System in a timely manner. Learn the system and be able to train others. Maintain supply of membership forms and ensure that appropriate program materials are available to the public.    
3) Maintain order and a clean workplace at the Front Desk. 
4) Receive and record payments for memberships, program enrollments and other fee based activities.
5) Answer the telephone, take messages and route telephone calls to the proper individuals.
6) Enter program participation data.  
7) Maintain Program attendance and payment spreadsheets as required.
8) Direct children, parents, volunteers, and visitors to appropriate program areas. Ensure name badges are assigned, distributed, and worn.
9) Secure daily receipts. Help prepare Club deposit as required.
10) Other duties as assigned.

Skills/Knowledge:

• Capable of self-direction.
• Knowledge of programs and activities. Able to receive and provide accurate information to staff and customers.
• High school diploma or equivalent.
• Three to five years of clerical, office, customer service experience or a combination of comparable skills.
• Typing/keyboarding skills of at least 50 wpm.
• Good written and verbal communication skills.
• Attention to detail is a must.
• Pleasant demeanor in relating to customers, greeting visitors and interacting with others.
• Clean, neat professional appearance in order to properly represent the organization.
• Ability to maintain strict confidentiality.
• Knowledge of how to use the Clubs computers, software and databases. Knowledge of Microsoft Office, Excel useful.

Physical Requirements/Work Environment:

Sitting, standing, active up and down within area. 

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